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maidNthings LLC
Effective Date: April 4, 2026
At maidNthings LLC, we believe in operating with honesty, clarity, and accountability. This
Transparency Policy outlines our commitment to providing clear expectations, fair
practices, and open communication with all clients.

1. CLEAR SERVICE EXPECTATIONS
We provide a clearly defined scope of services prior to beginning any job. Clients will know:

  • What is included in their cleaning service
  • What is not included
  • Any special requests or add-ons agreed upon
    We aim to eliminate confusion and ensure that both parties are aligned before service
    begins.

2. HONEST PRICING

  • All pricing is communicated upfront
  • No hidden fees or surprise charges
  • Any additional services or changes will be discussed and approved before being
    performed

3. QUALITY STANDARDS
We hold our team to consistent cleaning standards. However:

  • We encourage clients to provide feedback
  • We allow a 24-hour window to report concerns
  • If issues arise, we commit to resolving them fairly and promptly

4. FAIR ISSUE RESOLUTION
If a service concern is reported:

  • We will review the issue objectively
  • We may return to correct the issue, offer a partial refund, or provide a future credit
  • Our goal is resolution—not conflict

5. PRIVACY & DATA PROTECTION
We respect your privacy:

  • No selling or sharing of personal data
  • Secure handling of your information
  • Limited internal access to sensitive data

6. PROPERTY RESPECT & SECURITY
We treat your home or business with care:

  • Access information is kept confidential
  • Our team is trained to respect client property
  • Any incidents are taken seriously and addressed immediately

7. COMMUNICATION
We commit to:

  • Prompt responses
  • Clear communication
  • Professional interactions always

8. CONTINUOUS IMPROVEMENT
We actively use feedback to improve our services and client experience.

KNOW YOUR RIGHTS (CLIENT BILL OF RIGHTS)

maidNthings LLC


As a client of maidNthings LLC, you are entitled to the following rights:

1. RIGHT TO CLEAR INFORMATION
You have the right to:

  • Know exactly what services you are receiving
  • Understand pricing before services begin
  • Receive clear communication about scheduling and expectations

2. RIGHT TO QUALITY SERVICE
You have the right to:

  • Receive services performed in a professional and timely manner
  • Expect reasonable attention to detail based on the agreed scope

3. RIGHT TO REPORT ISSUES
You have the right to:

  • Report any service concerns within 24 hours
  • Have your concerns reviewed fairly
  • Receive a reasonable resolution if an issue is validated

4. RIGHT TO FAIR TREATMENT
You have the right to:

  • Be treated with respect and professionalism
  • Have your concerns taken seriously
  • Always receive honest communication

5. RIGHT TO PRIVACY
You have the right to:

  • Have your personal information protected
  • Know your data is not sold or shared
  • Expect confidentiality regarding your property and access details

6. RIGHT TO SAFE SERVICE
You have the right to:

  • Feel secure allowing our team into your property
  • Expect that staff are vetted and operate professionally

7. RIGHT TO TRANSPARENCY
You have the right to:

  • Clear policies regarding cancellations, payments, and service expectations
  • No hidden terms or misleading practices

8. RIGHT TO CHOOSE
You have the right to:

  • Accept or decline services
  • Choose the frequency and scope of your cleaning
  • Provide feedback that may influence future services